Fortune Motor Group Inc

The service director was friendly however Audis warranty policies were horrendous. More

My recent service was great. However the problem with the engine burning oil should have begun diagnostics in January when I came in for an oil change and told them the problem I was having. They checked the oil pump and said it was ok. More

The staff and service at Audi Hoffman Estates were both amazing. We called ahead and spoke to a staff member who helped set up a time for us to come in and test drive a few vehicles. They were flexible in scheduling a time to come back to More

There was a recall on my Audi. They let me know right away when there was a fix for it, they worked with me to ensure I had a loaner car while my car was getting worked on. They always return my car with fluids topped off, car clean, More

I have seen a good team work and professionalism from Tim. Rest of the service people were busy but have to learn customer service etiquettes when someone needs help they must stop doing their work or hold on their activities for a moment More

Sales is great. Service staff are friendly. Only issue was that the loner car had a horrible shake in the front. I had to drive that for days to Chicago and back tire light came on twice but air was fine. Also they changed me for a wash and vacuum even tho I did ask for it and car was pretty clean inside already.

I have Audi care and took my car to a scheduled appointment for k mile service and oil change yesterday. They were supposed to do multipoint check and they said they did in the report. Today, I see the coolant light come up . Very dissatisfied with my service this time.

Had to schedule a , mile tuneup on a Saturday and wasnt informed of how long it would take and ended up cancelling other appointments. The service crew ended up working things out and they put extra people on my car so I can leave More

Quick and easy. Went in for a recall on my Audi and was able to get an oil change at the same time. They sent me a video inspection explaining what was done, which is very nice. As a bonus, they had my car washed, including the floor mats. Everyone I encountered was friendly and helpful. Great service all around

After a terrible customer service experience at Patrick BMW, I decided to stop by and take a look at Audi Hoffman Estates dealership.This dealership takes pride of how they do business and takes care of their More